Service & Booking
Q: How far in advance do I need to book? Non-emergency work typically needs to be booked at least 1 week in advance. For urgent priorities like significant leaks, no hot water, or no heating, we prioritize these over scheduled work.
Q: What areas do you cover? We serve the entire island of Jersey. We’re based in St Brelade in the west.
Q: What are your working hours? Monday to Friday, 8am to 4:30pm. We don’t currently offer out-of-hours emergency services.
Q: Do you provide free quotes? Yes. We provide free quotes and surveys before starting any work.
Qualifications & Experience
Q: What qualifications do your engineers have? Both Oliver and Johann hold City & Guilds Plumbing and Heating Level 3 qualifications. Johann has over 26 years of experience in the trade, and Oliver has nearly a decade in the plumbing and heating industry.
Q: Are you insured? Yes, we are fully licensed and insured.
Services
Q: Do you do gas work? No, we focus exclusively on water systems and electric heating. We don’t provide gas work or gas safety certificates.
Q: What types of heating systems do you work on? We work with electric heating systems and pressurised hot water cylinders. Common brands we work with include Elnur, Electric Heating Company, Grant, Vaillant, and Worcester.
Q: How long does a bathroom installation take? A complete bathroom installation typically takes 1-2 weeks, depending on the scope of work and any unforeseen issues.
Pricing & Payment
Q: How do you charge for work? We use hourly, fixed, and combined rate structures depending on the job type.
Q: What payment methods do you accept? For larger projects, we accept cash, bank transfer, and cheque. We require a 30% deposit upfront with full payment due on completion.
Q: Do you have a workmanship guarantee? Yes, all our work comes with a 1-month workmanship guarantee.
Technical Questions
Q: Why do you use different types of pipes? We match pipe materials to the application. Plastic pipes are used in ceilings and floors for easy routing through joists. Copper pipes with Armaflex insulation are used under screed floors for durability and longevity in high-traffic areas.
Q: How do you handle hidden leaks? We don’t use specific diagnostic tools for hidden leaks behind walls or floors. When needed, we bring in specialists for these situations.
Q: What safety checks do you perform? When installing hot water cylinders, we verify all parts and pipes are plumbed correctly before commissioning. We perform leak testing and pressure checks on all installations.